It’s hard to imagine what an online business would be like without social networking. Take Twittering for instance. A lot of businesses are beginning to rely on programs like this because they can keep in contact with their customers on both a person and professional level with just a few short words.
Still, there is some confusion to a few of the program’s feature. One of the many questions that have come up is, “What is a Twitter Direct Message?”
It’s really fairly simple. When you send messages directly to a specific person only they can see what you’ve sent them even if you have hundreds of customers or friends on your list. So it’s like sending private messages that only that person can read.
So now that you know what a Twitter Direct Message is, the rest of Twittering is fairly simple and a great tool for anyone who wants to improve the customer service relationship of their online business.
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